Widget grabs a SF campaign I didn't designate.

[[email protected]]

Hi,

We noticed a couple of transactions got tagged with a Salesforce campaign which I didn't assign in the widget setting. (Usually no Salesforce campaign is assigned to transactions through this widget.) Also, I noticed these gifts have our C&P Account Number at the beginning of the order numbers, which I don't see in other transactions.

What is causing this? Where can I change the settings?

Thanks.

[CnP.Support.AM]

Good day @[email protected]

Would you please share the link URL of the widget and the order number? Also, please grant us login access to your Salesforce account.

Regarding the order number, this has been announced long back: https://forums.clickandpledge.com/fo...-number-format

This change has done on 16Feb17 and same has been announced in POU: https://powerofus.force.com/_ui/core/.....

[[email protected]]

Hi, thank you for looking into this.

This is the page that has the widget. http://826national.org/donate
I granted access to the C&P support.
The order numbers are: 23160-1702161605419873356, 23160-1702181954245914362

Also, thanks for the link to the announcement about the order number format change. I still see the previous order number format after 02/16/17, though. (Please look at the attached image.)

Thank you very much!

[CnP.Support.AM]

Good day @[email protected]

We reviewed your account and found that you have assigned the Salesforce Campaign under Campaign Details > Salesforce Campaign:



Please note that you may assign the different SF Campaign to each Widget. In the absence of Salesforce Campaign for the respective Widget, the above Campaign will be assigned to the transaction.

Hope that makes sense. Let us know if we can be of any further assistance.

[[email protected]]

Tank you. But this is not the widget we have been using. We have been using "826 National" campaign and that campaign doesn't have any Salesforce campaign. But two transactions (23160-1702161605419873356, 23160-1702181954245914362) through this widget had assigned to "Cole Haan" Salesforce campaign in our instance. And I checked, but we don't have any workflow rules or process set up to assign gifts to this Cole Haan campaign on our Salesforce end. I cannot tell what these two transactions are different from others that were created through the "826 National" campaign. Other transactions are working normally. Do you have any insight on this? Thank you so much.

[[email protected]]

Hi, any update on this? Thank you very much for looking into this.

[CnP.Support.AM]

Good day @[email protected]

We have identified the issue and hopefully will be fixed by Tomorrow.

Sorry for the inconvenience.

[[email protected]]

Hi, is there any update on this? Thanks!

[CnP.Support.AM]

Good day @[email protected]

We have addressed the above issue. Moving forward if you see any issues please let us know.