I'm getting duplicate system receipts

[BeverlyMIS]

Hello - i'm working with my client (acct#34781) and I've set up a custom receipt in Connect. When a new donation comes in, it is sending the receipt twice. I have the checkbox selected in the campaign details (see the screenshot here: https://www.dropbox.com/s/9cab2pvh3g...22.29.png?dl=0 ). Is there somewhere else I need to look to make it stop sending two emails?

[CnP.Support.AM]

Good day @BeverlyMIS

Would you please share the order number and the receipts which you have received as well as the initial of the email ID?

[BeverlyMIS]

Sure - here are a couple different ones:

1610191110502674485

1610191738516285387

Here's the receipt setup:

https://www.dropbox.com/s/6sv6b2jw943d0ju/Screenshot%202016-10-20%2008.53.30.png?dl=0

Here is the receipt:

https://www.dropbox.com/s/cncw2bkhu7ar741/Screenshot%202016-10-20%2008.54.33.png?dl=0

I actually don't have the receipts, my client has them. I can ask them to send them to me, but they are in Mountain time, so it will be an hour or so. I'll send them as soon as I receive them

[CnP.Support.AM]

Good day @BeverlyMIS

The images which you have shared is the settings to send the receipts but we want to see the receipts which they have received.

[BeverlyMIS]

Right - I have to wait until my clients get into the office. I've sent them a message and I will forward them as soon as I get them.