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Salesforce Connection Failure?

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  • CnP.Support.AM
    replied
    Good day @joel.goodhart

    You NO need to be worried. The reason you received the above message due to the following order#1610172311301714527 didn't posted to your instance, it happens when the request has timeout. However, we have pushed that order number and you are all set.

    Leave a comment:


  • joel.goodhart
    started a topic Salesforce Connection Failure?

    Salesforce Connection Failure?

    Hello,

    Joel from the YMCA at VT here! I got an email this morning that indicated a Salesforce Connection Failure, and I think it might be related to the issue we were having with getting everything connected through the new C&P portal. Any thoughts if I should be worried? I tried going through the legacy portal and reconnecting everything, so I think I should be in the clear but I wanted to confirm. Thanks!

    Salesforce Connection Failure
    Sorry but we are having problem communicating with your Salesforce account using the provided credentials.

    Account Information:
    • Click & Pledge account name: The YMCA at Virginia Tech
    • Click & Pledge account #: 35994
    • Salesforce Organization ID: 00Dj0000000Hrq9

    Please follow the steps below to verify the connection & update the information:
    If you have any questions please give us a call at 866.999.2542 or email us at
    [email protected].
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