Salesforce Connection Failure?

[joel.goodhart]

Hello,

Joel from the YMCA at VT here! I got an email this morning that indicated a Salesforce Connection Failure, and I think it might be related to the issue we were having with getting everything connected through the new C&P portal. Any thoughts if I should be worried? I tried going through the legacy portal and reconnecting everything, so I think I should be in the clear but I wanted to confirm. Thanks!

Salesforce Connection Failure
Sorry but we are having problem communicating with your Salesforce account using the provided credentials.

Account Information:

• Click & Pledge account name: The YMCA at Virginia Tech
• Click & Pledge account #: 35994
• Salesforce Organization ID: 00Dj0000000Hrq9

Please follow the steps below to verify the connection & update the information:

• http://CNP.ooo/SFConnection

If you have any questions please give us a call at 866.999.2542 or email us at
[email protected].

[CnP.Support.AM]

Good day @joel.goodhart

You NO need to be worried. The reason you received the above message due to the following order#1610172311301714527 didn't posted to your instance, it happens when the request has timeout. However, we have pushed that order number and you are all set.