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  • christopherakess
    replied
    Originally posted by CnP.Support.AM View Post
    Good day @christopherakess

    Yes, now I can see you as user in the new Connect. Hope you are able to login.

    Let us know if we can be of any further assistance.
    Thanks for the assistance

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @christopherakess

    Yes, now I can see you as user in the new Connect. Hope you are able to login.

    Let us know if we can be of any further assistance.

    Leave a comment:


  • christopherakess
    replied
    Originally posted by CnP.Support.AM View Post
    Good day @christopherakess

    It seems that Admin has added you as user in the old portal. We reviewed the account# 26029 in Connect but didn't find any user added except Admin: Charles P***

    Please ask your Admin to add you as user in the Connect: http://help.clickandpledge.com/custo...ticles/2450187
    He logged into the new system and added me. He also sent me the attached screenshot.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @christopherakess

    It seems that Admin has added you as user in the old portal. We reviewed the account# 26029 in Connect but didn't find any user added except Admin: Charles P***

    Please ask your Admin to add you as user in the Connect: http://help.clickandpledge.com/custo...ticles/2450187

    Leave a comment:


  • christopherakess
    started a topic Unable to log into Connect

    Unable to log into Connect

    Our administrator has created a new account/password for me and sent me a password reset, but that email has not come. I've checked spam. Can you verify that everything is working correctly for our account?
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