Unable to log into Connect

[christopherakess]

Our administrator has created a new account/password for me and sent me a password reset, but that email has not come. I've checked spam. Can you verify that everything is working correctly for our account?

[CnP.Support.AM]

Good day @christopherakess

It seems that Admin has added you as user in the old portal. We reviewed the account# 26029 in Connect but didn't find any user added except Admin: Charles P***

Please ask your Admin to add you as user in the Connect: http://help.clickandpledge.com/custo...ticles/2450187

[christopherakess]

Good day @christopherakess

It seems that Admin has added you as user in the old portal. We reviewed the account# 26029 in Connect but didn't find any user added except Admin: Charles P***

Please ask your Admin to add you as user in the Connect: http://help.clickandpledge.com/custo...ticles/2450187

He logged into the new system and added me. He also sent me the attached screenshot.

[CnP.Support.AM]

Good day @christopherakess

Yes, now I can see you as user in the new Connect. Hope you are able to login.

Let us know if we can be of any further assistance.

[christopherakess]

Good day @christopherakess

Yes, now I can see you as user in the new Connect. Hope you are able to login.

Let us know if we can be of any further assistance.

Thanks for the assistance