Tweet
Hi there! How do you issue a partial refund for a purchase? ex: Someone made a purchase of $100. We need to refund them $60. please advise. Thanks!
-
-
Good day comartini
Partial refunds are not available as it creates a bit of havoc in Salesforce and reporting. In Connect you may issue full credit and use the Virtual Terminal and charge the card again for the right amount. The card on file feature will help for this need.
Hope that answers your question.Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC
Comment