Refunding partial credit to purchase

[comartini]

Hi there! How do you issue a partial refund for a purchase? ex: Someone made a purchase of $100. We need to refund them $60. please advise. Thanks!

[CnP.Support]

Good day comartini

Partial refunds are not available as it creates a bit of havoc in Salesforce and reporting. In Connect you may issue full credit and use the Virtual Terminal and charge the card again for the right amount. The card on file feature will help for this need.

Hope that answers your question.