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Incorrect address on system receipts

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  • uAspire
    replied
    Perfect, that worked. Thanks a lot!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @uAspire

    We have added you as a user in the Account. You will receive an email with details of password reset.

    Please check and let us know if we can be of any further assistance.

    Leave a comment:


  • uAspire
    replied
    Sure: vick

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @uAspire

    Are you Admin user in the Connect? Would you please share the 4 initial letters of your email address of Connect user?

    Leave a comment:


  • uAspire
    replied
    I'm the admin user and don't know how can I login to the legacy portal. I appreciate your help.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @uAspire

    You need to contact the Admin user of this account so he/she can add you as a user in the account by following the steps listed in this link: http://help.clickandpledge.com/custo...rticles/801279

    Leave a comment:


  • uAspire
    replied
    It looks like I don't have access to that legacy portal. I selected forgot password and it says my email address is not valid. How can that be? Thanks

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @uAspire

    Please login to the legacy portal and you will find it: https://portal.clickandpledge.com
    Last edited by CnP.Support.AM; 04-11-2017, 10:02 AM.

    Leave a comment:


  • uAspire
    replied
    Hi, thank you. I cannot find checkout pages in my portal. Where is that section located?

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @uAspir

    That information pulled from the following checkout page WID#77406:

    Click image for larger version

Name:	WID77406.jpg
Views:	37
Size:	27.0 KB
ID:	32020

    Please click on the pencil mark to edit the checkout page and click on the "Customize" where you will find the "Address/Organizational Information".

    Hope that helps. Let us know if we can be of any further assistance.

    Leave a comment:


  • uAspire
    replied
    Sure, thank you: Order Number: 28147-1704091852101222007

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @uAspire

    Would you please share the Order number instead of Transaction number? You may find the order number in the respective receipt.

    Leave a comment:


  • uAspire
    replied
    Hi,

    Thank you. This is happening for almost all of my transactions. Here is the transaction number of one of them: Transaction Number: 1058352040.

    Thank you,
    Vicky

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @uAspire

    Would you please share the order number of the transaction for which you see incorrect address in the receipt?

    Looking forward to hearing back from you.

    Leave a comment:


  • uAspire
    replied
    Hello! I'm having the same issue but I'm not able to find where to edit the checkout page. Could you please help me? Thanks!

    Leave a comment:

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