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Incorrect address on system receipts

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  • #16
    It looks like I don't have access to that legacy portal. I selected forgot password and it says my email address is not valid. How can that be? Thanks

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    • #17
      Good day @uAspire

      You need to contact the Admin user of this account so he/she can add you as a user in the account by following the steps listed in this link: http://help.clickandpledge.com/custo...rticles/801279
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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      • #18
        I'm the admin user and don't know how can I login to the legacy portal. I appreciate your help.

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        • #19
          Good day @uAspire

          Are you Admin user in the Connect? Would you please share the 4 initial letters of your email address of Connect user?
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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          • #20
            Sure: vick

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            • #21
              Good day @uAspire

              We have added you as a user in the Account. You will receive an email with details of password reset.

              Please check and let us know if we can be of any further assistance.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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              • #22
                Perfect, that worked. Thanks a lot!

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