Incorrect address on system receipts

[Radha]

Hi,

I updated our address for both of our accounts in the Portal --> Account info. Our system receipts still have the former address on them. (The system receipts for Events, however, do list the correct address, as it is configured within the event itself).

Where else is the org address configured?

Thanks,
Radha

[CnP.Support.AM]

Good day @Radha

Would you please share the order number of the transaction for which you see incorrect address in the receipt?

Looking forward to hearing back from you.

[Radha]

Order # 1609281955308395741

[Radha]

@CnP.Support.AM

Looking for follow up on this ticket please.

[CnP.Support.AM]

Good day @Radha

We do apologize for the delay. It seems that the address information is getting from the Checkout page. Would you please login to portal and edit the checkout page WID#64599 > Step7.

Please check and let us know if that didn't resolve the issue.

[Radha]

I followed these steps and updated the address in the checkout page.

Can you please clarify why donation are connected to this check out page? We don't use them with any intention. All our donations come in through Connect widgets or event registration pages.

Our original donation page was custom built by a consulting firm. Is it possible that the checkout page you reference was somehow connected to that custom page?

Thanks,
Radha

[CnP.Support.AM]

Good day @Radha

It might be used by custom built page. In the absence of a reference page the system uses the default WID. WID stands for Window ID which is the checkout page identifier. It is a unique number set for the checkout page.

Hope that answers your question. Let us know if we can be of any further assistance.

[uAspire]

Hello! I'm having the same issue but I'm not able to find where to edit the checkout page. Could you please help me? Thanks!

[CnP.Support.AM]

Good day @uAspire

Would you please share the order number of the transaction for which you see incorrect address in the receipt?

Looking forward to hearing back from you.

[uAspire]

Hi,

Thank you. This is happening for almost all of my transactions. Here is the transaction number of one of them: Transaction Number: 1058352040.

Thank you,
Vicky

[CnP.Support.AM]

Good day @uAspire

Would you please share the Order number instead of Transaction number? You may find the order number in the respective receipt.

[uAspire]

Sure, thank you: Order Number: 28147-1704091852101222007

[CnP.Support.AM]

Good day @uAspir

That information pulled from the following checkout page WID#77406:



Please click on the pencil mark to edit the checkout page and click on the "Customize" where you will find the "Address/Organizational Information".

Hope that helps. Let us know if we can be of any further assistance.

[uAspire]

Hi, thank you. I cannot find checkout pages in my portal. Where is that section located?

[CnP.Support.AM]

Good day @uAspire

Please login to the legacy portal and you will find it: https://portal.clickandpledge.com