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  • Incorrect address on system receipts

    Hi,

    I updated our address for both of our accounts in the Portal --> Account info. Our system receipts still have the former address on them. (The system receipts for Events, however, do list the correct address, as it is configured within the event itself).

    Where else is the org address configured?

    Thanks,
    Radha

  • #2
    Good day @Radha

    Would you please share the order number of the transaction for which you see incorrect address in the receipt?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      Order # 1609281955308395741

      Comment


      • #4
        @CnP.Support.AM

        Looking for follow up on this ticket please.

        Comment


        • #5
          Good day @Radha

          We do apologize for the delay. It seems that the address information is getting from the Checkout page. Would you please login to portal and edit the checkout page WID#64599 > Step7.

          Please check and let us know if that didn't resolve the issue.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            I followed these steps and updated the address in the checkout page.

            Can you please clarify why donation are connected to this check out page? We don't use them with any intention. All our donations come in through Connect widgets or event registration pages.

            Our original donation page was custom built by a consulting firm. Is it possible that the checkout page you reference was somehow connected to that custom page?

            Thanks,
            Radha

            Comment


            • #7
              Good day @Radha

              It might be used by custom built page. In the absence of a reference page the system uses the default WID. WID stands for Window ID which is the checkout page identifier. It is a unique number set for the checkout page.

              Hope that answers your question. Let us know if we can be of any further assistance.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                Hello! I'm having the same issue but I'm not able to find where to edit the checkout page. Could you please help me? Thanks!

                Comment


                • #9
                  Good day @uAspire

                  Would you please share the order number of the transaction for which you see incorrect address in the receipt?

                  Looking forward to hearing back from you.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    Hi,

                    Thank you. This is happening for almost all of my transactions. Here is the transaction number of one of them: Transaction Number: 1058352040.

                    Thank you,
                    Vicky

                    Comment


                    • #11
                      Good day @uAspire

                      Would you please share the Order number instead of Transaction number? You may find the order number in the respective receipt.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        Sure, thank you: Order Number: 28147-1704091852101222007

                        Comment


                        • #13
                          Good day @uAspir

                          That information pulled from the following checkout page WID#77406:

                          Click image for larger version

Name:	WID77406.jpg
Views:	25
Size:	27.0 KB
ID:	32020

                          Please click on the pencil mark to edit the checkout page and click on the "Customize" where you will find the "Address/Organizational Information".

                          Hope that helps. Let us know if we can be of any further assistance.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            Hi, thank you. I cannot find checkout pages in my portal. Where is that section located?

                            Comment


                            • #15
                              Good day @uAspire

                              Please login to the legacy portal and you will find it: https://portal.clickandpledge.com
                              Last edited by CnP.Support.AM; 04-11-2017, 09:02 AM.
                              Regards,
                              Click & Pledge Support Department

                              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                              Join us @ the educational webinars: https://clickandpledge.com/webinars/
                              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                              Comment

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