Receipts being sent to donors when "Do Not Send Receipt" is on

[Maggie]

In the admin portal, we noticed that "Do Not Send Receipt" had "No" next to it, so we changed it back to yes. However, a donor let us know that they still received the auto receipt in addition to our autoresponder receipt via Salesforce. Is there something else that needs to be turned off? We don't want to send the automated receipt that has the pdf on it!

[CnP.Support.AM]

Good day @Maggie

Would you please share the link URL of the donation page from where the above transactions are processing? Also, please grant us login access to your Salesforce account so that if needed can review it.

Looking forward to hearing back from you.

[Maggie]

Hello!
Our organization ID is 00Di0000000gcJw and we have granted login access. Here is, for one example, a donation page that we are using (we use the integration with gravity forms and salesforce) which resulted in a receipt being sent in addition to our autoresponder in salesforce: https://networklobby.org/renew2

[CnP.Support.AM]

Good day @Maggie

Have you reviewed the settings in Gravity Forms? There is a settings in Gravity Forms for Send Receipt to Patron which overwrites the portal settings. Please login to your Gravity Form instance and check the settings:




Hope that helps.

[Maggie]

I looked, and that field is already unchecked!

[CnP.Support.AM]

Good day @Maggie

Strange! It should not fire the receipt. Would you please wait and see if any other donor receiving the generic receipt moving forward?

NOTE: Organization always receive the receipt copy of the transaction no matter whether it set to "False" in your form.

[Maggie]

Good morning! We received an email from a donor, replying to the generic receipt. Can you help us figure out why they are getting this receipt? I checked the portal and GravityForms and the receipt boxes are properly indicated to not send receipts.

[CnP.Support.AM]

Good day @Maggie

Sorry, we have missed to update this post. We have already addressed the above issue and released v#3.400.000

Release Notes: https://forums.clickandpledge.com/fo...00-000-bug-fix

Please upgrade to latest version and let us know if you find any issues.

[Maggie]

Thank you-- and I apologize but our staff person who normally handles this is on leave-- how do we upgrade to the new WordPress Gravity Forms Release? Is this accessible via the WordPress portal or elsewhere?

[CnP.Support.AM]

Good day @Maggie

Here is the link from where you can download and upgrade the plugin: https://wordpress.org/plugins/gravit...dge/changelog/

Hope that helps.