Recurring Donation Receipts Not Showing Deductible Amount correctly

[Teri_Walker]

Paper for Water (00Dj0000001oMcc) has a donation item set up that is set as 100% deductible. As best I can tell, the first receipt that goes out show this as deductible, but the following receipts show the item as $0.00 deductible. What do I need to do to fix this? (Access has been granted if needed.) Example is order: 167201144122442785981

[CnP.Support]

Good day Teri_Walker

Please see the original XML that was posted to Salesforce:



The original Donation Item, as must have been defined, was apparently set with 0% tax deductible.

We reviewed the original receipt for this transaction and as shown below the Master Order Number (167201144122442785981) receipt does not show Tax Deductible.



Since this is a recurring with past history, the entire family has been set to run as the original transaction. The tax deductible cannot be changed to avoid inconsistency with the historical records.

The only solution at this time is to cancel the recurring and using the card on file, setting up a new recurring.

Hope that helps.

[Teri_Walker]

Thanks! That is the information I needed.