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Recurring Donation Receipts Not Showing Deductible Amount correctly

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  • Recurring Donation Receipts Not Showing Deductible Amount correctly

    Paper for Water (00Dj0000001oMcc) has a donation item set up that is set as 100% deductible. As best I can tell, the first receipt that goes out show this as deductible, but the following receipts show the item as $0.00 deductible. What do I need to do to fix this? (Access has been granted if needed.) Example is order: 167201144122442785981
    Teri Walker
    [email protected]
    972-330-2945

  • #2
    Good day Teri_Walker

    Please see the original XML that was posted to Salesforce:

    Click image for larger version

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    The original Donation Item, as must have been defined, was apparently set with 0% tax deductible.

    We reviewed the original receipt for this transaction and as shown below the Master Order Number (167201144122442785981) receipt does not show Tax Deductible.

    Click image for larger version

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    Since this is a recurring with past history, the entire family has been set to run as the original transaction. The tax deductible cannot be changed to avoid inconsistency with the historical records.

    The only solution at this time is to cancel the recurring and using the card on file, setting up a new recurring.

    Hope that helps.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Thanks! That is the information I needed.
      Teri Walker
      [email protected]
      972-330-2945

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