Announcement

Collapse
No announcement yet.

Gravity Forms: Payments vs. Donations

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Gravity Forms: Payments vs. Donations

    Hello, My organization uses Gravity Forms to capture donations and payments from our website. When I look at the receipts that are generated, it shows that all of them filter through one form in Click&Pledge. The problem is that they are all getting receipted as if they made a tax deductible donation; which is not the case for those making payments. Is there a way so that forms that capture payments are receipted without the tax language and forms that capture donations are receipted with it? Thank you.
    Last edited by [email protected]; 07-07-2016, 04:15 PM.

  • #2
    Good day!

    Currently the system does not set tax deductible in GravityForm. There are a lot of limitations in GF, forcing us to come up with workarounds for this type of functionality that exists in our other forms. It is something that has been brought up before and we are working on it.

    It may also help if we know the Order Number as well as access to your Salesforce instance so we can also review the posted data.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment

    Working...
    X