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Organization Info not changing on sales receipt

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  • Organization Info not changing on sales receipt

    We have recently changed admin staff for our organization. When I went in to set everything up so that they can use it, the tests I've ran still show the old admin person as the contact on any receipt that is sent to the customer. I've played around with the "Profile" section many times. How do i get this to change so our customers can contact our new admin staff with questions?

  • #2
    There are two places where the information may be customized.
    • Contact information in the Profile section [Account Info > Profile]
    • Each checkout page Organizational Info: Each checkout page may be customized to have its own customized receipt. The receipt header is what shows up at the top of the receipt following your organization's name.

    If you have updated the Profile section then I bet that you have customized the Organizational information for the page. Please check it and let me know.
    Regards,
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