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  • Receiving too many notifications

    My colleague is receiving two email notifications every time s CnP transaction is processed. Where are all of the places where notifications can be updated and which place should I remove her from so that she only gets one notification per transaction?

    Right now I have entered her email address in the CnP Portal under "Account" as well as in each active event under CnP Event Management within Salesforce. However, she is getting duplicates for donations and not just event registrations.

  • #2
    Good day!

    Notification email is sent to a single email only once. We do a dup check on emails - this tells me that there may be a redirect.

    So that we can answer this question in more detail we need to have the very last line of the receipt she receives. Please send us the line at the bottom of the receipt as shown in the following image:
    Click image for larger version

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    The line will tell us the origin of the receipt and its path through our system.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Ok great, here it is:
      26861:70436:PaaS03:PaaS.20160513.003.039.001.095:a pi:-1:ur:

      Comment


      • #4
        Good day Andrea,

        For your information:

        The footer: 26861:70436:PaaS03:PaaS.20160513.003.039.001.095:a pi:-1:ur:

        This tells us:
        • Account number: 26861
        • Checkout page: 70436
        • Server ID: PaaS03 (this is an API cluster)
        • Version: PaaS.20160513.003.039.001.095 (the web service version which was used)

        So we can now review the checkout page 70436

        Click image for larger version

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        The checkout page 70436 needs to be edited. Check the notification list:
        Click image for larger version

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        Is the email listed here?




        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Yes and no, an old email address is listed that is probably being forwarded to my colleague. I have removed it and we shall see.

          However, I am very confused because the email that I got that line of text from was a receipt for an event registration whereas the Checkout page that you are referring to is a Donation page. They are 2 completely different pages.

          Comment


          • #6
            Good day!

            They are all related. The checkout page you see referenced is your default page.

            Click image for larger version

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            The default page servers as the basis of a lot of default values. In the absence of information the default page is used as a reference. If you leave the CC field or some other fields blank, the system tries to make the standard receipt compliant and as such grabs information from the default page.

            Hope that answers your question.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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