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Org information on e-receipts
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I just tested this by setting up a recurring donation for myself. The receipt I received still does not include org information. How do we solve this?
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In order for the information to be on all receipts for recurring donations, would you recommend that we cancel the old ones and re-enter them all as new recurring donations? We must have this information on the receipts, because we reference it as the means to for a donor to cancel.
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Good day!
This will NOT appear on the old recurring transactions. Only the new ones will use this.
Once a recurring has been made the receipt is simply replicated from the first one and no changes will be reflected in the old receipts.
I hope that answers the question.
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Org information on e-receipts
We processed several recurring donations via virtual terminal. The e-receipts for these transactions did not include our address/organizational information. Other e-receipts, such as those for transactions initiated by the donor, includes this information.
We have checked "settings" and see that address/org information is listed correctly.
How can we get address/org information on e-receipts for recurring transactions that we process?Tags: None
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