Hello -
I received an automatically generated email today letting me know that one of our donors, who has successfully donated to us for the past 6 months with this same credit card, has been declined for the monthly recurring donation. The notification said, "Reason for decline: Credit Card Number Or Expire Date is not valid." However, I have contacted our donor about the issue and he says that the credit card information has not changed.
If I simply run his card for this month, is there a chance that his recurring donation will continue successfully after this month? Was this a Click and Pledge error?
I'd hate to cancel his entire donation, get his credit card information again, and have to restart it with a new order number unless absolutely necessary.
Thanks in advance.
I received an automatically generated email today letting me know that one of our donors, who has successfully donated to us for the past 6 months with this same credit card, has been declined for the monthly recurring donation. The notification said, "Reason for decline: Credit Card Number Or Expire Date is not valid." However, I have contacted our donor about the issue and he says that the credit card information has not changed.
If I simply run his card for this month, is there a chance that his recurring donation will continue successfully after this month? Was this a Click and Pledge error?
I'd hate to cancel his entire donation, get his credit card information again, and have to restart it with a new order number unless absolutely necessary.
Thanks in advance.
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