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  • Crediting a Transaction

    I have credited a transaction and run a report that shows that a refund has been made. Can Click & Pledge send me a confirmation of the refund?

  • #2
    Good day!

    The report is the only means we have of showing you a credit has been made.

    We will add an email for this in an upcoming release but for now the report is the only proof of credit.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Donations page processing incorrect amounts

      Thank you for this follow up. In trying to ascertain how a $100 donation I was processing was turned into a $250 donation (hence the need for a refund) I discovered that when I hover the mouse over the preset amounts, different amounts are showing up, e.g., $500 when I hover over $250. I have not encountered this prior to today. How do we get this fixed?

      Originally posted by Support.Department View Post
      Good day!

      The report is the only means we have of showing you a credit has been made.

      We will add an email for this in an upcoming release but for now the report is the only proof of credit.

      Comment


      • #4
        Good day!

        I am curious where you are making this donation? Where is this form?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Donation page

          We have Click & Pledge page on our website, http://www.thebarnabasnetwork.org/. If you click on the "Donate Now" button in the top right corner it will take you to the donation page.

          Originally posted by Support.Department View Post
          Good day!

          I am curious where you are making this donation? Where is this form?

          Comment


          • #6
            Good day!

            When you created the form you have entered invalid amounts that don't match your label. Please see:

            Click image for larger version

Name:	DonationForm.jpg
Views:	1
Size:	79.6 KB
ID:	15460

            The label is what shows up on the page and the Amount is what is being charged.

            You have set it to show $10 but then charge $25 and $10 being tax deductible.

            Please note that the label is designed to allow you to explain if you want for example: Membership, etc. So the text is what shows up as label and then an amount as added to the field will be charged.

            I suggest that you immediately login and fix this since this is a major problem.

            Please let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Invalid amounts

              Thanks. I didn't set up the page but so appreciate the fix guidance!

              Originally posted by Support.Department View Post
              Good day!

              When you created the form you have entered invalid amounts that don't match your label. Please see:

              [ATTACH=CONFIG]1249[/ATTACH]

              The label is what shows up on the page and the Amount is what is being charged.

              You have set it to show $10 but then charge $25 and $10 being tax deductible.

              Please note that the label is designed to allow you to explain if you want for example: Membership, etc. So the text is what shows up as label and then an amount as added to the field will be charged.

              I suggest that you immediately login and fix this since this is a major problem.

              Please let us know if we can be of any further assistance.

              Comment

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