I've uploaded (and confirmed its uploaded status) on my checkout page. I've attempted two trial donations from myself to the organization ($1 each) and yet each time the cover page didn't show up on my receipts. Is there a step I'm missing, or maybe a glitch in the system? I've attached the cover page , a 91 KB pdf, in a resized jpg version (jpg wasn't allowed to be updated to the receipt as a cover page. Please let me know of tips or ideas.
Announcement
Collapse
No announcement yet.
Receipt Cover Page Not Showing Up After Uploading?
Collapse
X
-
Tags: None
-
Good day!
May I ask what you mean by the cover page?
Are you referring to the PDF attachment that may be added to the system receipt? Are you uploading a PDF document?Regards,
Click & Pledge Support Department
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/ -
Yes, I'm referring to the PDF attachment added to the system receipt. As I mentioned in my post, I attached the JPG version here (for viewing purposes) but had uploaded it (to the checkout page I'd created) as a PDF. I had initially tried to upload it as a JPG but it only accepted the PDF version. So I know it had actually accepted my uploaded file.Comment
-
Good day!
The upload is a 2 part process:- Select the file
- Submit the upload - (uploads it to the server)
I logged to your account and see 2 checkout pages. Which one is the one you tried uploading a PDF file to?
I am 99% sure you have not clicked on the submit button as shown by #2 in the image above.
Please try again and let me know.Regards,
Click & Pledge Support Department
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/Comment
Comment