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Receipt Cover Page Not Showing Up After Uploading?

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  • Receipt Cover Page Not Showing Up After Uploading?

    I've uploaded (and confirmed its uploaded status) on my checkout page. I've attempted two trial donations from myself to the organization ($1 each) and yet each time the cover page didn't show up on my receipts. Is there a step I'm missing, or maybe a glitch in the system? I've attached the cover page , a 91 KB pdf, in a resized jpg version (jpg wasn't allowed to be updated to the receipt as a cover page. Please let me know of tips or ideas. Click image for larger version

Name:	PK c+p receipt cover page.jpg
Views:	15
Size:	33.6 KB
ID:	17615

  • #2
    Good day!

    May I ask what you mean by the cover page?

    Are you referring to the PDF attachment that may be added to the system receipt? Are you uploading a PDF document?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Yes, I'm referring to the PDF attachment added to the system receipt. As I mentioned in my post, I attached the JPG version here (for viewing purposes) but had uploaded it (to the checkout page I'd created) as a PDF. I had initially tried to upload it as a JPG but it only accepted the PDF version. So I know it had actually accepted my uploaded file.

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      • #4
        Good day!

        The upload is a 2 part process:
        1. Select the file
        2. Submit the upload - (uploads it to the server)
        Are you sure you have done both parts? See the image below:

        Click image for larger version

Name:	2015-06-24_11-20-28.jpg
Views:	12
Size:	91.5 KB
ID:	17646


        I logged to your account and see 2 checkout pages. Which one is the one you tried uploading a PDF file to?

        I am 99% sure you have not clicked on the submit button as shown by #2 in the image above.

        Please try again and let me know.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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