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Text box not multiline for ticket questions

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  • Text box not multiline for ticket questions

    I have a textbox to collect information on a ticket for a product and I need it to be multi-line as advertised in the directions, but when it displays it only allows one row of 30 characters. Is this a bug or do I need to configure this differently?

  • #2
    Good day!

    In the question if you choose multiline it should work- see below:

    Click image for larger version

Name:	Multi-line.jpg
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ID:	15397

    & on the form it shows as a multi-line text box as shown below.

    Click image for larger version

Name:	Multi-line-form.jpg
Views:	1
Size:	47.9 KB
ID:	15398

    are you not seeing it as shown above?
    Regards,
    Click & Pledge Support Department

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    • #3
      Originally posted by Support.Department View Post
      Good day!

      are you not seeing it as shown above?
      Thanks for your quick response! I don't think I was clear. The problem is in the "Ticket" section of a new product and not in the assign custom questions section. In the ticket section there is an ability to ask 2 questions. Both have an option of being a multi-line text box - but it is not working for me. Your attachment was for a custom question which appears per order. My questions needs to be per item/ticket purchased. The text box I get results in a max of thirty characters. See below:
      Click image for larger version

Name:	clickpledge.jpg
Views:	1
Size:	72.4 KB
ID:	15399

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      • #4
        Good day!

        We had to review the app - the text is wrong as the ticket does not have enough room to allow unlimited text in a multi-line. The design only allows for 30+ characters in a straight line.

        An update is currently underway which will also have a correction for the text.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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