American Express not working

[schieco]

Hello,

We have implemented PaaS in a Salesforce portal which isall custom VF pages. We have received hundreds of payments over the past few weeks since we launched, but American Express throws an error saying it is not an accepted Payment Type. Did we misunderstand and it isn't or is there maybe something wrong with our configuration? Visa & MC & Discovery & ACH have been working fine.

Thanks,
Sara

[schieco]

American Express not working - Follow-up

I found where the card types are configured in the portal, yet I am not able to check the American Express box, it is not editable. I would have added this to my prior post, but it has not yet become visible.

The account ID is 26809.

Thanks,
Sara

[CnP.Support]

Good day!

I merged both of your posts into a post and moved it to the forum related to the administrative portal. The question is related to your account rather than a specific platform.

For AMEX please see: http://forums.clickandpledge.com/con...erican-Express

I have forwarded your request to the team dealing with accounts. It typically takes 24 hours to activate AMEX for your account. I will post back once we have it activated.

Please let me know if we can be of any further assistance.

[schieco]

Hello,

I just wanted to check on an update to this - and also to find out why it wasn't configured to begin with?

Thanks,
Sara

[CnP.Support]

Good day!

AMEX is not set up by default and is set up upon request. If your account does not have AMEX it means it was never requested. As the KB article I posted earlier indicates before November 2013 all clients had to contact AMEX and set up an account with AMEX directly. AMEX does not work through third parties and as such we could not set up the accounts through our gateway (Transfirst). To setup clients had to contact AMEX and sign a contract with AMEX directly and once their account was set up they were to send us the account number so we could add it to their gateway account.

Starting November 2013 all NEW clients are setup with AMEX automatically since AMEX has changed its policy and now works with third parties. In 2014 we will be adding AMEX to all clients but that is a big project that is underway. Those clients that ask us we simply add it for them outside the list.

Your account should be set up by tomorrow.

Please let us know if we can be of more assistance.

[CnP.Support]

Hi again!

I just heard back from the accounts department that your AMEX is now active and all set up.

Please let us know if we can be of any further assistance.