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  • Setting Up Shipping Costs

    We have set up the price ranges for USPS, UPS, FedEx, etc. Now I am trying to set it up so each items' shipping is based on the weight of the item. However, when I enter the weight in ounces it tells me that the number is invalid or it just disappears completely. So my question is: How do we enter the shipping units for each individual item based on weight? Thank you.

  • #2
    Good day @jenberger,

    The shipping is dimensionless - meaning you need to enter integer values for the unit. For example:

    Brick => scale 100
    Feather => scale 1

    Based on the scale you set the price for each unit of the scale. This provides the most flexibility for setting up ranges of weights across many dissimilar products. One may also set scale of a different category of products as such along the same 2 products listed above:

    Diamond => scale 1000
    Cruise Ticket => scale 2000

    one may set up a price based on scale between 1-100 and a different price based on scale 1000 - 2000

    naturally shipping a brick is less expensive than a diamond because of insurance, etc. even though the brick weights more.

    I hope the above makes it clear as to how the scale works.

    Let us know if we can of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Thank you for the information. All of the shipping units have now been entered and are showing up accordingly. However, I did a test-run by adding all of the items into the shopping cart and with a total of almost $200.00, the total shipping price was less than $4.00. How can I get the total to account for the weight of all the items in the cart? See the attached images for further reference. Thank you.
      Click image for larger version

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      • #4
        The tax for the total transaction is also only $.64, which is also way too low.

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        • #5
          Good day @jenberger:

          Please give me the WID of the page you are using so we can review it in your account.

          I need to review the page setting as well as the items. I also can't see the image you have uploaded since the image cannot be enlarged. It is best if you upload images as JPG and then use full size so we can easily see it.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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          • #6
            Hi I'm sorry, I didn't see the notification that someone had answered. Here is the URL with WID: https://co.clickandpledge.com/?wid=68058

            And I have attached a new screenshot at full size, JPG.
            Click image for larger version

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            I'm continuing to enter the shipping units but they sometimes seem to disappear later.

            This is now urgent since we need to launch the page next week.

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