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  • Declined transactions

    One of our members has had several payment attempts declined and does not know why. Can you let us know this reason for the following transactions being declined? Our organization's account number is 19831. If you need more information than this to find the transactions, let me know.

    Declined Order Numbers (w/o last 4 digits from credit card shown):
    130728201422839####, 07/28/2013
    130728201507557####, 07/28/2013
    130803152313645####, 08/03/2013

    Since we are only taking payments for membership dues at the moment, I turned off fraud protection on that page based on responses to other forum posts (but that was after these failed transactions.) But we need to know what the problem was before asking the member to try again. Thanks.

  • #2
    Good day @spetro:

    Sorry but we cannot locate transactions without full Order Number. The last 4 digits of a card is truly not important and does not have any security issues.

    Once we have the order numbers we can review what is going on with those transactions.
    Regards,
    Click & Pledge Support Department

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    • #3
      Hello,

      We received a strange transaction that was declined last night, and we were hoping you could look into it:

      Order #: 1310220332217400005
      Account name: Kipl K***

      Thanks,

      The NY Foundling
      Account #:
      25688

      Comment


      • #4
        Good day @Cliff.Archey:

        Please start a new thread when you are starting a new discussion. It will help us with ensuring that the questions are answered properly.

        The transaction is for a Decline in TEST mode. The transaction was processed using a form that is in test mode.

        I hope that answers your question. Please let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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