Product Photo Option Disappeared?

[SEFAA]

Hopefully, this is the right place to post this question.

I wanted to use a different photo in a product description and clicked the "remove" button. Unfortunately, that not only removed the photo, it removed the entire section and there is no way to add the new photo back in. How do I get that section back? I tried creating a new product from scratch, but the photo section is gone from the new product customize page too!

All help appreciated.

Suzi
Southeast Fiber Arts Alliance

[CnP.Support]

Good day @SEFAA,

May I ask what platform you are referring to? are you referring to the portal: https://Portal.ClickandPledge.com ?

[SEFAA]

Yes, https://portal.clickandpledge.com/Products/

[SEFAA]

Yes, https://portal.clickandpledge.com/Products/

[SEFAA]

Any ideas on how to add a photo back to my product description?

[CnP.Support]

Good day!

I reviewed your case and frankly could not figure out the issue and after looking through your products and account can't quite understand the issue.

Would you please tell me which product you are referring to so I can send you screen captures of steps to follow.

[SEFAA]

Sure, the product name is SEFAA Tote Bags. If you edit that product and tab to the customize page you'll see product description and receipt message fields, but nothing in between there which is where the product image used to be.

[CnP.Support]

Good day @SEFAA,

Now I see where the confusion is. When a product has options the picture should be added to the option and not the product.

Please go to the Options and add the image to the options.

- Manage Products & Options



-Build Product Options



Since your options are really about shipping you may want to add a custom question and assign it to the Tote Bag so if that item is selected then the question will be asked.

Hope that resolves the confusion.

[SEFAA]

Yes! Thank you very much!

[[email protected]]

I have the opposite problem. I want NO photos in any of my my catalog (like https://co.clickandpledge.com/advanc...aspx?wid=54509). But, even with no photo selected, the catalog appears with wasted space of empty picture frames. Huh? With no selected photo, how can I make the empty photo frames disappear?

[CnP.Support]

Good day @[email protected]:

The images are part of the design and cannot be taken out.

Hope that answers your question.

[[email protected]]

Good day @[email protected]:

The images are part of the design and cannot be taken out.

Hope that answers your question.

===================
Then how did the sample page you provide do it? https://co.clickandpledge.com/advanc...aspx?wid=54509

Thanks. JW

[Abdul]

Good day @[email protected]:

The page you are referring to has only Donations & Premiums & NOT Products. In Products the images are part of the design that cannot be taken out. We do apologize for any inconvenience.

Please let us know if we can be of any further assistance.