We had to do a great deal of research to figure out what is going on. Here is the final answer:
- Declined transactions: The transactions had triggered fraud detection when was originally set and as a result all subsequent transactions were being failed. The donor has to submit the transaction again. We have requested the ban to be lifted.
- Weekly versus monthly: We have identified a bug in the email that is being sent out by the recurring engine. Under certain condition (this specific case so far) the period is being sent wrong with the email that is sent. The transaction was set correctly as monthly and will be charged as monthly- the email text that is being sent is wrong and will be corrected.
The transactions referred in your email will NOT run anymore as the original was blocked. The second time it should not have ran but it did which also resulted in the incorrect email being sent to you. Sorry for the confusion but identifying this had taken a lot of research trying to figure out what is going on.
Please ask the donor to submit his donation again.
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