Hi there,
We have a customer with a Wells Fargo Visa who has made multiple attempts to submit an online donation, but keeps getting an error message saying:
We were unable to complete your transaction.
Possible reasons:
Things to try:
I spoke with him regarding his card and he's assured me that he frequently uses it (as recently as today) to make transactions and donations to other nonprofit organizations.
Do you have any suggestions or insights into this?
Thanks,
Anna
We have a customer with a Wells Fargo Visa who has made multiple attempts to submit an online donation, but keeps getting an error message saying:
We were unable to complete your transaction.
Possible reasons:
- Be sure you're using one of these cards:
MasterCard, Visa, Discover, JCB - Your bank is declining your card. You may wish to contact your bank.
- The information you provided is not correct or you have typed an invalid card number.
- Our system could have difficulty communicating with the bank.
Things to try:
- Re-enter your credit card information at the right and re-submit.
- Try us at a later time.
I spoke with him regarding his card and he's assured me that he frequently uses it (as recently as today) to make transactions and donations to other nonprofit organizations.
Do you have any suggestions or insights into this?
Thanks,
Anna
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