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American Express Problems

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  • CnP.Support
    replied
    Good day!

    Declines are not something we control. I reviewed your account and you have many AMEX cards that are going through without any issues. Credit Cards don't let us force all cards to go through - if that was an option we had we would benefit a great deal but unfortunately their declines are final and we are only the messenger.

    The message we show is simply sent to us by the gateway and may have to do with the card verification number being incorrect or the account number not typed correctly. Your account (#19376) shows AMEX cards being processed and the declines are not out of ordinary compared to your transaction count.

    Error: In almost all cases occur when a card number has been entered incorrectly.

    Leave a comment:


  • franharrington
    replied
    Hello,

    We again had an instance of an Amex card being denied. This time it was an employee trying to process the transaction and the message was "Error: card type not currently accepted!". Can you please let us know why this is happening and what we need to do to stop it from happening?

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  • CnP.Support
    replied
    Good day!

    Sorry for delay in getting back to you - we had to research your history.

    Your account is set up with American Express and we are posting to AMEX correctly. Have you had more than one occasion for failure?

    We reviewed your entire transaction history and found out that the one you are referring to was declined due to invalid CV2.

    Unfortunately a lot of people enter the AMEX Card Verification code incorrectly since AMEX has the number on the front and it is 4 digits rather than the 3 digit code for Visa & MasterCard.

    The decline was due to incorrect entry of the card verification code.

    Please let us know if we can be of more assistance.

    Leave a comment:


  • franharrington
    started a topic American Express Problems

    American Express Problems

    We have American Express enabled for our checkout pages but multiple people have have contacted us saying that they are getting an error when they try to use it.

    Seems like everything is up to date on our end so I'm not sure what's going on.
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