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  • #16
    I figured it out. I guess the old form was the issue. I created a new one and copied the format of the old one and AmEx is now processing correctly. Thank you for your help!

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    • #17
      American Express and Authorize.net

      My organization needs to take American Express. I have an Authorize.net account which allows us to accept AMEX and I submitted a support ticket asking if I could use Authorize.net with CP, and was told to post my question here.

      Is is possible to use Authorize.net and the merchant account associated with it as the back end and still use CP for the interface?

      Sorry if this is the wrong thread, but with no CP support it is maddening to know how to find simple answers. I spent considerable time searching here for "Authorize.net" and related terms and was led to believe it must be possible, but nothing more. Your help would be greatly appreciated.

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      • #18
        Good day!

        Next time please post your message as a new thread if the topic is not related to the existing thread. You have added your question to an unrelated thread which makes it hard to make sense of the previous thread.

        Click & Pledge does not support Authorize.net and you need to establish an account with Click & Pledge. Starting November 1, 2013 all Click & Pledge accounts are set up automatically to accept American Express at the same rate as Visa, MasterCard, and Discover. Accounts setup earlier than November 1, 2013 will need to request American Express.

        It is easy! I will request it to be added to account number: 19787. The request needs to be sent to Transfirst and once enabled we will notify you- it typically takes 24 hours.

        Also for AMEX you may read the following article: http://forums.clickandpledge.com/content.php?r=156-Adding-American-Express

        Please let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #19
          Good day @Zambia,

          The American Express card is active for your account. It was activated on Friday, January 24, 2013.

          Please let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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