Announcement

Collapse
No announcement yet.

change required questions

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • change required questions

    I have a product, with six options, complete with images, different prices etc. One of the questions has been selected in the product. I can't UNSELECT it - how do I do that? I know I can start over, but it's a PAIN!

  • #2
    Good day!

    Would you please add an image to the question you are having. I have a hard time imagining what the issue is.

    "One of the questions has been selected"

    Not sure what that is referring to and what tab or page in the portal this is in.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Originally posted by Support.Department View Post
      Good day!

      Would you please add an image to the question you are having. I have a hard time imagining what the issue is.

      "One of the questions has been selected"

      Not sure what that is referring to and what tab or page in the portal this is in.
      I have a product with several options. I edit the product. Under "settings" I get the page attached. I do not want EITHER set of questions. I can't "unselect" them.

      I was delaying answering to see if it would help if I changed browsers. it didn't.
      Attached Files

      Comment


      • #4
        Well, I found a workaround. I created a new group of questions. One question, which was ----- (literally), and was to be answered in a text box. I put that new choice of question in the product where I was having the problem, selected IT, the other two unselected, and I've got a comment box! Works great.

        Comment


        • #5
          Great.. glad to hear it is working for you despite the shortcoming.

          There is always an answer, it is a matter of framing the right question.

          Let us know if we can be of any further help. We will address the feature request in 2.0.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            I need to add a few comments to your post.

            Questions are defined as follows:

            - Groups are defined and questions are added to groups of questions
            - Question Groups are added to a checkout page

            Rearranging:

            - Questions may be rearranged within a group
            - Groups may be rearranged for a page

            to rearrange:

            1: Control Click a selection will deselect it from the list
            2: Question groups may be selected and questions within the group may be re-arranged- see below- questions within groups may be rearranged through the group page.


            click to enlarge
            Click image for larger version

Name:	Custom_Questions.jpg
Views:	1
Size:	87.8 KB
ID:	15107

            Groups may be rearranged through the Display Order tab

            Click image for larger version

Name:	Custom_Questions_Group.jpg
Views:	1
Size:	49.0 KB
ID:	15108
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

            Working...
            X