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Transactions Declined with Generic (5001) Error -- Works fine in test mode

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  • Transactions Declined with Generic (5001) Error -- Works fine in test mode

    Is there a developer that would be willing to look at the XML request I'm sending the API to see if I'm doing something wrong? I'm able to send a sanitized version of my production request through the sandbox and everything processes just fine. When I make a live request, I get the 5001 error.

  • #2
    Mark,

    5001 Error message means a general decline. [http://manual.clickandpledge.com/Response.html]

    Please let me know the account number used for this form so I can review your posts.

    Also make sure the post is being done from a secured page since the API service does not process transactions originating from a non-secure (http://) site.
    Regards,
    Click & Pledge Support Department

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    • #3
      Account# is 20215. I realize 5001 is a general decline, so my initial suspicion is that there might be an issue with the merchant account?

      Also, I'm certain that I'm posting from a secured location.

      Thanks!
      Mark

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      • #4
        The request would originate from either andybarrforcongress.com or www.andybarrforcongress.com, and the IP for both is 50.57.35.35. Is it possible that I'm on a blacklist?

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        • #5
          Mark,

          The merchant account is OK. I just did a test verification for $0.50 through the checkout page and authorization went through. So the account is OK.

          The IP that I see most of your tests coming from is: 173.203.34.222

          that IP is not blacklisted and is fine. The declines are simply declines by the bank.

          Are you using 4111 card # in the live environment? Based on the error I see for the transactions through the API it seems like the card number is not a valid "live" card.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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          • #6
            Can you verify that 50.57.35.35 is also not blacklisted? That should be the IP that requests are coming from now. I'll check my request again to be sure I'm not sending test data.

            Thanks!

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            • #7
              Mark,

              I had already checked your IP and it is not blacklisted. I checked again and it is not blacklisted.

              Let me know when you run another test so I can review the XML
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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              • #8
                Thanks, I just wanted to be sure about the IP. I sent through another test "live" transaction and everything worked--I found the problem. It turns out that I *was* submitting sanitized (i.e. demo: 4111-...) data to the processor. Error on my end.

                Thank you very much for your help.

                Comment


                • #9
                  Great to hear it is all working.

                  The error I was seeing for your transactions was "Invalid Card" error and it indicates the card number is not correct. Considering we do a checksum error on the card number entered and determine if it is a valid card # before posting it to the bank, the error indicates the card has passed the checksum and still is invalid. Only the 4111 card number satisfies that condition.

                  Let us know if we can be of any further assistance.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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