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I have tried to issue a refund to a donor who accidentally used wrong card for their donation. This error has come up five times over three days. Please advise. Is this a permissions issue? How to resolve? The transaction is: 49941-2109281336449284881
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Good day @Sloane Shinn
May I know where you are trying to issue credit? Do you see that error in Connect or in Salesforce?
Looking forward to hearing back from you.Regards,
Click & Pledge Support Department
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I was told to do refunds I go to: Click and Pledge Payment as a Service, then Click and Pledge Transactions, then I find the transaction to be refunded and then I "Issue Credit" including sending an email to donor. After this step the error message occurs.Comment
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Good day @Sloane Shinn
We found that it was due to the high amount of credit you are getting that error. However, one of the accounts team members will follow up with you shortly.Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpCComment
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