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  • Unable to process eCheck payments

    Hi,

    We are trying to integrate using the PaaS. We are sending a SOAP request to the PaaS using a "Check" as the payment type. We cannot get a transaction to succeed using the "Check" payment method. All the transactions are declined.

    Here's one of the transaction numbers: 61351-2109012146431240150

    Can your team assist?

    Thanks!

  • #2
    Good day @nathandentzau

    Please note that the test engine does not test the eCheck. The test gateway does not support eCheck test.

    You may use dummy data in test mode and you will get declines and that ensures the form does not have a problem but the only way to test the eCheck is by testing it with a live account.
    Regards,
    Click & Pledge Support Department

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    • #3
      Hi I'm still getting a denied transaction in Production mode.

      Here's the latest transaction ID:

      61351-2109071256411864269

      Comment


      • #4
        Hi nathandentzau ,

        For your 2nd example, the payment was declined by the merchant account. If you look at the transaction in CONNECT transaction detail, you'll see that the Status Detail is "Gateway Invalid argument error InvalidRtNum".

        The routing number on this order is 10 digits, and they are typically 9. You may want to verify the routing number.



        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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