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False "Error" on Transactions causing multiple donations

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  • False "Error" on Transactions causing multiple donations

    Hi there,

    It's been brought to our attention that some of our donors are getting a false "error" message after donating, signaling them to donate again, causing multiple processed donations. It brings them to a "error page" instead of our page that confirms the donation has gone through, which it is.

    Our web developer believes this might be coming from C&P. We recently installed a Captcha to prevent fraud per your recommendation and shortly after we began running into this issue. Could you help us look into this? Please let me know how else I can provide context and be of assistance.

    From C&P Support: "I have confirmed that the transactions did not cause the error. I have been advised by our Developers to direct you to the Forum for advanced C&P Developer Support. Our developers directly monitor the forums and can provide better assistance regarding custom forms such as FaaS forms."

    Best,
    Lindsay Sweet

  • #2
    Good day @lindsay.sweet

    Would you please share the link URL of the form you are referring to so that we review it?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Good day @lindsay.sweet

      We have done basic testing of your form and noticed there are a lot of validation issues on the donation page, such as the credit card Expiration date is defaulted to a past date and posting the value as 2312.

      Click image for larger version

Name:	expiration date.jpg
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      We have also seen that you have applied the validations but there are still some loops. If the donor posting wrong information, it is ending up with the error page and declined page which is from your website not from our side. If the donor passes the correct values then the thank you page is coming without any issues with valid information.

      Our test shows that the error page is made to show your pages only. None of the pages coming from our side and if you are seeing anything other than your website pages, please share the screenshot and URL of that page.

      Here is your pages:

      <input type="hidden" name="OnSuccessUrl" id="OnSuccessUrl" value="https://www.itdp.org/donate/thank-you/">
      Click image for larger version

Name:	Thank you page.jpg
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ID:	60585

      <input type="hidden" name="OnDeclineUrl" id="OnDeclineUrl" value="https://www.itdp.org/donate/transaction-declined/">
      Click image for larger version

Name:	declined page.jpg
Views:	16
Size:	138.7 KB
ID:	60584

      <input type="hidden" name="OnErrorUrl" id="OnErrorUrl" value="https://www.itdp.org/donate/unexpected-error/">

      Click image for larger version

Name:	error page.jpg
Views:	9
Size:	128.9 KB
ID:	60586

      Regarding the multiple donations you are referring to, please share the order numbers so that we can review them.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment

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