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Hi there,
It's been brought to our attention that some of our donors are getting a false "error" message after donating, signaling them to donate again, causing multiple processed donations. It brings them to a "error page" instead of our page that confirms the donation has gone through, which it is.
Our web developer believes this might be coming from C&P. We recently installed a Captcha to prevent fraud per your recommendation and shortly after we began running into this issue. Could you help us look into this? Please let me know how else I can provide context and be of assistance.
From C&P Support: "I have confirmed that the transactions did not cause the error. I have been advised by our Developers to direct you to the Forum for advanced C&P Developer Support. Our developers directly monitor the forums and can provide better assistance regarding custom forms such as FaaS forms."
Best,
Lindsay Sweet
It's been brought to our attention that some of our donors are getting a false "error" message after donating, signaling them to donate again, causing multiple processed donations. It brings them to a "error page" instead of our page that confirms the donation has gone through, which it is.
Our web developer believes this might be coming from C&P. We recently installed a Captcha to prevent fraud per your recommendation and shortly after we began running into this issue. Could you help us look into this? Please let me know how else I can provide context and be of assistance.
From C&P Support: "I have confirmed that the transactions did not cause the error. I have been advised by our Developers to direct you to the Forum for advanced C&P Developer Support. Our developers directly monitor the forums and can provide better assistance regarding custom forms such as FaaS forms."
Best,
Lindsay Sweet
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