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Custom text not inputing into double the donation autoresponder emails

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  • Custom text not inputing into double the donation autoresponder emails

    When our autoresponder email located in C&P Designer in Salesforce, goes out to someone who has entered their company in Matching Gifts, the text says
    Your employer, <@CnP_CompanyName>, has a matching gift program! You can double your donation to KEEN using the following information:
    <@CnP_MatchingGift_Policy>

    That used to produce a link to their specific information, but now it no longer appears. There is just blank space after "the following information." How do I update this?

    C&P account number 26953, SF Org number00DG0000000k6LS Access granted.

    Thanks!

  • #2
    Good day @Kate

    Sorry for the inconvenience and thank you for notifying us. We have identified the issue. The issue is the DTD changed the response so that it is not pulling that information. We will fix it in the next release.

    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Okay -do you know when the next release is scheduled for?

      Comment


      • #4
        Good day @Kate

        We have released the update and it addressed the issue. If you allow us we upgrade your instance with the latest versions.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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