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Mysterious Refunds?

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  • Mysterious Refunds?

    Hello,
    We have had funds removed from our bank account which we cannot find on any reports. We initially assumed it was refunds issued, however, we cannot verify that via any report. The dates/amounts are May 2nd - $30.35 and May 10th - $230.59. How can we find these transactions?

    Best,
    Tom

  • #2
    Good day @tdoherty@campketcha.org

    I have forwarded it to our accounts department and they will be contacting you shortly.
    Regards,
    Click & Pledge Support Department

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    • #3
      Hello,
      Could you check in with the accounts department. I have not heard from them and it has been a few days and we would like to close the Month of May in our financial system.
      Thanks very much for your help on this,.
      Tom

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      • #4
        In case it helps this is what came through to our bank. It would be great to know how to track down these transactions ourselves.
        PREAUTH DR TransFirst/PRI CCD

        Thanks,
        Tom

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        • #5
          tdoherty@campketcha.org Sorry for the delay. I have been told by our Accounts team that they were contacting you yesterday afternoon. Did you hear from them?

          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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