How to avoid Fraud designation in test account

[sorenparis]

I am developing new business processes in salesforce, in a sandbox instance. In order to test both changes to internal salesforce processing AND changes to our custom CnP forms, we have setup a test CnP account that feeds into SF sandbox. I can watch how my solutions behave as the form send data to CnP, and the transactions are dropped into salesforce. This has been working great. up to now.

This last test I ran... my transaction was marked as "Fraud." I suppose this is understandable... given how I am using the same (my personal) CC number to test a number of different scenarios. However, now that my card is marked as Fraud... I'm uncertain as to how to continue testing the system. It wont let me use my card at all, transactions are not going in and all work I have in sandbox cannot be tested with an end-to-end test process.

Is there something I can do to clear the fraud designation on my card? Please advise me on how to continue testing and to avoid being marked as fraud.

Thanks!
-Soren

[CnP.Support.AM]

Good day @sorenparis

When you said you have setup test C&P account, you mean you have opened test/developer account with C&P? Sorry but I am bit confused since, test accounts only works with test card#'s, not with the real card.

Would you please share the C&P Account number you are referring to?

[sorenparis]

Yes. Thanks!

the C&P account is 39447. I don't know what it's called, but as I understand it... it is a CnP account that is not associated to a bank, but I must use real CC info. it runs parallel to our production system and connects to a salesforce sandbox where I am developing new business solutions.

[sorenparis]

Is it possible for me to "whitelist" my IP (only in the test account) so that I can continue testing?

[CnP.Support.AM]

Good day @sorenparis

We have removed you from the block list. You may whitelist the IP's which is known to you using custom fraud profile in Connect. Please refer to the following link: http://help.clickandpledge.com/custo...ticles/1574037

[sorenparis]

Thank you for the quick reply. I haven't had a chance to try re-testing my process yet, but I will check back later to confirm.

Thanks!

[sorenparis]

Is it possible for you to tell me what kinds of things may have contributed to the fraud designation in the first place? I will be asking the client to perform some testing soon, as well and I would like to help them avoid running into this problem. Are there recommendations you can make to me? Thanks!

[CnP.Support.AM]

Good day @sorenparis

Default fraud profile has its own algorithm used for fraud and others can't see that information because of security reasons.

[sorenparis]

I understand.

However, my fears have been confirmed...

We have been trying to update a form in production and running into some problems. In the course of our testing, we ended up triggering a fraud designation. and now I need to get that lifted.

Can you please lift the fraud designations from 3-7-18 that are in production account (30019)?

Thanks!

[CnP.Support]

Good day!

It has been removed.

[sorenparis]

And thanks for your help!!