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How to avoid Fraud designation in test account

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  • How to avoid Fraud designation in test account

    I am developing new business processes in salesforce, in a sandbox instance. In order to test both changes to internal salesforce processing AND changes to our custom CnP forms, we have setup a test CnP account that feeds into SF sandbox. I can watch how my solutions behave as the form send data to CnP, and the transactions are dropped into salesforce. This has been working great. up to now.

    This last test I ran... my transaction was marked as "Fraud." I suppose this is understandable... given how I am using the same (my personal) CC number to test a number of different scenarios. However, now that my card is marked as Fraud... I'm uncertain as to how to continue testing the system. It wont let me use my card at all, transactions are not going in and all work I have in sandbox cannot be tested with an end-to-end test process.

    Is there something I can do to clear the fraud designation on my card? Please advise me on how to continue testing and to avoid being marked as fraud.

    Thanks!
    -Soren

  • #2
    Good day @sorenparis

    When you said you have setup test C&P account, you mean you have opened test/developer account with C&P? Sorry but I am bit confused since, test accounts only works with test card#'s, not with the real card.

    Would you please share the C&P Account number you are referring to?
    Regards,
    Click & Pledge Support Department

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    • #3
      Yes. Thanks!

      the C&P account is 39447. I don't know what it's called, but as I understand it... it is a CnP account that is not associated to a bank, but I must use real CC info. it runs parallel to our production system and connects to a salesforce sandbox where I am developing new business solutions.

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      • #4
        Is it possible for me to "whitelist" my IP (only in the test account) so that I can continue testing?

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        • #5
          Good day @sorenparis

          We have removed you from the block list. You may whitelist the IP's which is known to you using custom fraud profile in Connect. Please refer to the following link: http://help.clickandpledge.com/custo...ticles/1574037
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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          • #6
            Thank you for the quick reply. I haven't had a chance to try re-testing my process yet, but I will check back later to confirm.

            Thanks!

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            • #7
              Is it possible for you to tell me what kinds of things may have contributed to the fraud designation in the first place? I will be asking the client to perform some testing soon, as well and I would like to help them avoid running into this problem. Are there recommendations you can make to me? Thanks!

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              • #8
                Good day @sorenparis

                Default fraud profile has its own algorithm used for fraud and others can't see that information because of security reasons.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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