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Credit did not post to customer's account

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  • Credit did not post to customer's account

    I credited a transaction on 8/14 and the charge did not get credited to the customer's account.

    Order Number: 23663-1708141306169053061
    Gateway Transaction Number: 1129650077
    Account Last 4 Digits: VISA 3061
    Name: Ilana Brongiel
    Amount: $499

    Our organization ID is 00DG0000000h7RM and you have access.

  • #2
    Good day @Allison

    I have forwarded this to our accounts department and they will get back to you shortly.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Good morning,

      I have not been contacted by the accounting department about this issue. Is there someone I can follow up with directly?

      Comment


      • #4
        Good day @Allison

        Sorry for the delay. I have sent a reminder to the team and hopefully Today someone from accounts department will contact you.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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