No announcement yet.

Decline Reason: Invalid Merchant Account

  • Time
  • Show
Clear All
new posts

  • Decline Reason: Invalid Merchant Account

    Hi, I've been looking around and haven't been able to find anything more specific on what is meant when a transaction is declined with the error "Invalid Merchant Account".

    Two eCheck donations were recently declined on that basis:
    1) 37827-1707291332233491887
    2) 37827-1707281757190337199

    Could you look into them and see what might be wrong and/or give some insight into specifically why it would give the error "Invalid Merchant Account"? Thanks.

  • #2
    Good day @seekthepeace

    We reviewed and found that above transactions has been processed through eCheck. We found that TransFirst (TSYS) has hold eCheck capabilities until you provide some information. I have forwarded this to our accounts department and you will be getting an email from [email protected] (Mary) and she will work with you and TSYS on getting this resolved.
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars:
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday:
    Are you on Salesforce? Join us at the Power of Us Hub: