Decline Reason: Invalid Merchant Account

[seekthepeace]

Hi, I've been looking around and haven't been able to find anything more specific on what is meant when a transaction is declined with the error "Invalid Merchant Account".

Two eCheck donations were recently declined on that basis:
1) 37827-1707291332233491887
2) 37827-1707281757190337199

Could you look into them and see what might be wrong and/or give some insight into specifically why it would give the error "Invalid Merchant Account"? Thanks.

[CnP.Support.AM]

Good day @seekthepeace

We reviewed and found that above transactions has been processed through eCheck. We found that TransFirst (TSYS) has hold eCheck capabilities until you provide some information. I have forwarded this to our accounts department and you will be getting an email from [email protected] (Mary) and she will work with you and TSYS on getting this resolved.