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Decline Reason: Invalid Merchant Account

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  • Decline Reason: Invalid Merchant Account

    Hi, I've been looking around and haven't been able to find anything more specific on what is meant when a transaction is declined with the error "Invalid Merchant Account".

    Two eCheck donations were recently declined on that basis:
    1) 37827-1707291332233491887
    2) 37827-1707281757190337199

    Could you look into them and see what might be wrong and/or give some insight into specifically why it would give the error "Invalid Merchant Account"? Thanks.

  • #2
    Good day @seekthepeace

    We reviewed and found that above transactions has been processed through eCheck. We found that TransFirst (TSYS) has hold eCheck capabilities until you provide some information. I have forwarded this to our accounts department and you will be getting an email from support@clickandpledge.com (Mary) and she will work with you and TSYS on getting this resolved.
    Regards,
    Click & Pledge Support Department

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