Turn off all Receipts (including for recurring gift payments)

[[email protected]]

I have turned off receipts for donations and am using only Autoresponders to acknowledge gifts. I've created Autoreponders for recurring gift transactions which work great. However, the default receipt is still being sent for those payments as well. Where do I inactivate the default recurring payment receipt?

[CnP.Support.AM]

Good day @[email protected]

Would you please share the link URL of the donation page from where those transactions has been processed?

[[email protected]]

https://www.mindandlife.org/private/faas-test/

[CnP.Support.AM]

Good day @[email protected]

May I know where did you turned off the receipt? Would you please share your C&P Account number?

While reviewing we noticed that the above is not FaaS form but it is Connect Campaign Form.

[[email protected]]

Mind & Life Institute (24040)
The receipt option is unchecked in Connect Campaign (see image)

[CnP.Support.AM]

Good day @[email protected]

Strange! are you sure you are getting the API generic receipt? Would you please share the order number of the transaction?

Please note that the Organization always receives a copy of the receipt. The above setting is for the patron ONLY.

[[email protected]]

Order Number: 24040-1706010958584448917
I've also attached a PDF of the emailed receipt in case that is helpful..

Thanks for looking into this~

[CnP.Support.AM]

Good day @[email protected]

Is this receipt received by the donor/patron or the Organization?

[[email protected]]

The receipt is being sent to the donor, as well as the organization admin contacts.

[[email protected]]

Also the receipt that is being sent is not the one we have built in the Receipt Builder. I can locate the receipt that is being sent, nor replace it with the one we have designed (though ideally, no receipt would be going out, just the auto-responders)

[CnP.Support.AM]

Good day @[email protected]

Do you have any latest order number which sent the default receipt though it has been unchecked in the Connect Campaign?

[[email protected]]

Order #: 24040-170609154854986

[CnP.Support.AM]

Good day @[email protected]

I see the above order number is from last week. Do you still see the above issue in the latest transactions?

[[email protected]]

Thank you, this issue has been resolve with new update.