Opportunities not created on transaction

[[email protected]]

Transaction Order # 26861-170321132331681 did not result in any Opportunities as is customary. I have already tried re-posting to Salesforce in Connect and nothing happened. Please check into an explanation and solution.

Org ID = 00Di0000000H8fk

[CnP.Support.AM]

Good day @[email protected]

Please check now and let us know if you find any issues.

[[email protected]]

Thank you, issue is resolved. Can you please explain why it happened?

[CnP.Support.AM]

Good day @[email protected]

We simply clicked on the update button under C&P Settings >> Opportunity and reposted the above order number.

[Mike Beck]

Dear C&P support:

We are also having difficulty with a C&P registration not creating an opportunity. This was a web sign-up that was held up in "temporary contacts". We clear these types of contacts regularly and have never noticed this type of problem. This time, when we merged the temp contact with the existing contact in SF, we noticed a lack of opportunity being created. (the registration, however, is showing up fine for the event in question).

Org ID: 00Di0000000ccq1

We will give you access to our instance.

The C&P transaction order number is: 26899-1901311330335183390

Thank you for your help!

[CnP.Support.AM]

Good day @Mike Beck

We reviewed and found that the opportunity was created for the above order number. Please see:

[Mike Beck]

Yes, we ended up manually creating the opportunities since they did not get created automatically. Initially the "Related Opportunities" field was blank. This had never happened before so we just want to be sure we don't have to monitor this going forward.

[CnP.Support.AM]

Good day @Mike Beck

Moving forward if you see the same issue then please don't create the opportunity manually and share the order number with us so that we can review it.

[Mike Beck]

Hello C&P support:

Similar issue is again happening: people are registering on our site for events, C&P registers them, but no opportunity is created.

Org ID: 00Di0000000ccq1

We will give you access to our instance.

The order numbers in question are:

26899-1906020920476807007
26899-1906020923355057007

This customer had three separate credit card transactions. The third one did work and did create an opportunity, once removed from temporary contacts:

26899-1906020918485637007

[CnP.Support.AM]

Good day @Mike Beck

We reviewed and found that for the above 2 order numbers the C&P Data is deleted and maybe edited the records? However, we simply removed the complete footprint of those order numbers from your Salesforce instance and re-posted it from Connect and it created the Opportunities and all seems to be good.

[[email protected]]

Hello, we are experiencing this issue as well - transactions not posting as opportunities. I've tried to change the settings in opportunity, but there must be something I am not doing correctly. Could you please assist?
One of the order numbers is

38103-2211301109184767009

Org ID is Salesforce Org ID: 00DA0000000YqDJ
access granted for one week

Thank you!
Sarah

[CnP.Support.AM]

Good day @[email protected]

We reviewed and found the opportunities for the above order number:

https://literacycoalition.my.salesforce.com/006AJ000002OuioYAC

https://literacycoalition.my.salesforce.com/006AJ000002OuipYAC

Please check and let us know if we can be of any further assistance.