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campaign ID Update is invalid!

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  • briegull
    replied
    No problem. Thanks for the quick response.

    Leave a comment:


  • CnP.Support
    replied
    Good day briegull

    We have identified this issue and will have an update shortly to resolve this.

    Sorry for the inconvenience.

    Leave a comment:


  • briegull
    replied
    Can you see it in Transactions? I know you can search on it by number. But you can't search on it by NAME or see it in the transaction list.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @briegull

    We have fixed the issue with Campaign in Salesforce. Regarding the order#1611130816310373163 we can see it in Connect:

    Click image for larger version

Name:	1611130816310373163.jpg
Views:	12
Size:	89.6 KB
ID:	28817

    Let us know if we can be of any further assistance.

    Leave a comment:


  • briegull
    replied
    Sorry ! 00D36000000Hnko is the SF account. Permission granted.

    There are two problems I discussed with Kami yesterday. One is that I get the msg that the Campaign ID Update is Invalid. Please Check..!!!
    when I make changes in Virtual Terminal settings or opportunity mapping. I did delete one campaign, mea culpa, no idea of its ID. Kami says you have to fix that on your end. The sku used with both the deleted SF campaign (AADonate or something along those lines) and with the current Annual Appeal SF Campaign is AAdon16.

    The other problem is that one person, Richard Nieman by name, shows up fine in SF, both the Campaign and the Opportunity. HOWEVER, it does NOT SHOW UP in Connect. The order number is 1611130816310373163.

    In both problems, The CP account is 36869 (note it's this one not the other).

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @briegull

    Would you please grant us login access and share the OrgID? Also, please share the order number as well as the SKU you have configured.

    Looking forward to hearing back from you.

    Leave a comment:


  • briegull
    started a topic campaign ID Update is invalid!

    campaign ID Update is invalid!

    I know that this is because I deleted a campaign for which there was a sku, for which I apologize, but Kami says you have to reset this on the back end/ Thx.
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