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  • campaign ID Update is invalid!

    I know that this is because I deleted a campaign for which there was a sku, for which I apologize, but Kami says you have to reset this on the back end/ Thx.

  • #2
    Good day @briegull

    Would you please grant us login access and share the OrgID? Also, please share the order number as well as the SKU you have configured.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

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    • #3
      Sorry ! 00D36000000Hnko is the SF account. Permission granted.

      There are two problems I discussed with Kami yesterday. One is that I get the msg that the Campaign ID Update is Invalid. Please Check..!!!
      when I make changes in Virtual Terminal settings or opportunity mapping. I did delete one campaign, mea culpa, no idea of its ID. Kami says you have to fix that on your end. The sku used with both the deleted SF campaign (AADonate or something along those lines) and with the current Annual Appeal SF Campaign is AAdon16.

      The other problem is that one person, Richard Nieman by name, shows up fine in SF, both the Campaign and the Opportunity. HOWEVER, it does NOT SHOW UP in Connect. The order number is 1611130816310373163.

      In both problems, The CP account is 36869 (note it's this one not the other).

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      • #4
        Good day @briegull

        We have fixed the issue with Campaign in Salesforce. Regarding the order#1611130816310373163 we can see it in Connect:

        Click image for larger version

Name:	1611130816310373163.jpg
Views:	12
Size:	89.6 KB
ID:	28817

        Let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Can you see it in Transactions? I know you can search on it by number. But you can't search on it by NAME or see it in the transaction list.

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          • #6
            Good day briegull

            We have identified this issue and will have an update shortly to resolve this.

            Sorry for the inconvenience.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #7
              No problem. Thanks for the quick response.

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