Two opportunities on one Recurring transaction

[[email protected]]

Can someone please help me understand why a second opportunity is being created for a recurring payment with a zero amount?

Salesforce.com Organization ID

00Di0000000H8fk

C&P Order Number

16101610584899480224503

[CnP.Support.AM]

Good day @[email protected]

It is due to the settings you have set under C&P Settings >> Opportunity >> Opportunities:



If you don't want to create the opportunity with $0, please check the box for "Except if Amount=0"

For more details, please refer to the following link: http://help.clickandpledge.com/custo...ticles/1164724

Hope that answers your question. Let us know if we can be of any further assistance.

[[email protected]]

Hello,
we do occasionally have events where admission is $0 so we want to keep that setting, however, given that her monthly donation is greater than $0, I'm wondering why a second opportunity for a zero value was created along with her monthly donation.

[CnP.Support.AM]

Good day @[email protected]

As stated above, you may need to check the box for "Except if Amount=0" in order to NOT to create the opportunity for $0. In case of Free Events, you need to manually update the settings accordingly.

Hope that helps. Let us know if we can be of any further assistance.

[[email protected]]

Thank you for the follow-up, I don't completely understand your point. However, my question is: why was a second opportunity created for a recurring transaction? There should only be one opportunity, why are there two?