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Our donation page quick working

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  • Our donation page quick working

    We have had the active donation page for nearly 2 years and working seamlessly. Recently (about the time of the upgrade), the page quit working and no longer seems to be linked to Click & Pledge. We have tested with every type of Credit Card as well as checking account (ACH). Same error page every time. We have NOT changed the coding and are befuddled as to why the sudden problem.

    Please help us understand what is happening. We have set up temporary backup page with C&P to be able to process online giving, but it is clunky and NOT satisfactory. Our custom page allows for giving to multiple funds/categories as well as "split gifts". HELP!!

    Thank You!!


  • #2
    Good day @johngarrick

    We reviewed and found that the Checkout page having WID#92696 which is associated with above form has been deleted from the portal which is causing the issue.

    Please your source for the referenced form:

    Click image for larger version

Name:	2016-09-20_7-12-13.jpg
Views:	24
Size:	155.3 KB
ID:	26946

    The above WID has been deleted.

    If you like us to retrieve the above checkout page from backup please let us know.
    Last edited by CnP.Support; 09-20-2016, 06:13 AM.
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    • #3
      I went to "office hours/Life support" session and the problem was resolved! THANK YOU KAMRON!!


      • #4
        John, what was the solution? I have a similar issue, in that everything was working and now we don't see the donations in Salesforce. We do, however, receive the email receipt from C&P.




        • #5
          Good day Deltau

          We have replied to your original post here:

          Your issue is not related to the previous post. The code is returning an error in Salesforce and we are being blocked. Please see the reply as posted in the above link.
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