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  • #31
    You should not be in production! I assumed you were in the sandbox since this is the test version. Please remove any record there immediately as it affects access to the portals. I assume you aren't familiar with our account if you ask if we can set it to test mode - since we get almost 200K transactions in 3 months, and we are in that period now. This was already discussed earlier - it seems that different people are responding to this thread?

    You were granted access to expbox already and it says you have 20 days left. please use this system: 00DJ0000003O04M

    Sara

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    • #32
      Sara,

      I am familiar with your account and have been working with you on this case since your first post. I am the developer that has worked on this platform and the API so I know this platform inside out.

      In your post earlier you posted:

      =================
      Hello,

      I'm sorry for the delay, I was never notified of your response for some reason.

      Account Number: 26809
      Do you want the Salesforce Org ID? Or which? Salesforce: 00Dd0000000gHXb

      How do I grant login access to C&P?

      Thanks!
      Sara
      =================

      I logged into that account.

      We are getting conflicting posts and what we check and what you say are not matching. I will login to the new Organization ID and test.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
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      Comment


      • #33
        Sara,

        To make sure we are on the right account. Please confirm this is the account you wish for us to test.

        Click image for larger version

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        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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        Comment


        • #34
          Yes, it is. I am glad to hear you are the one person on this, but in that case I am really confused by why there is so much churn on what I would think should be a pretty straightforward question on why one email adddress in organization information is pulling from what seems like the wrong location.

          You pasted in an initial post on this thread which was not related to this. Initially i was trying to understand where the receipts were coming from and why people weren't getting them when we were getting copies of them. That was resolved. Then I needed to understand where the various elements of the receipt were pulling from - Account Info was one place but the name of the test org was wrong, which you fixed, and the email address is also not correct. This entire latter part and all pasted in images was always in our test system - there's no way we could be doing any testing in production.

          This is why i suggested a phone call, since we are clearly going around in circles on this last email field question and the last posts have not been relevant to that issue.

          Sara

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          • #35
            p.s. as a note of possible interest, this issue with the email in the receipt is in production, too, which is why I brought it up to begin with. if it were only in expbox (sandbox with test account), we would be okay with that.

            Comment


            • #36
              Sara,

              I did a test transaction and received the receipt. In reviewing your account: 25705

              The transaction XML shows the following:

              <Receipt>
              <SendReceipt>true</SendReceipt>
              <Language>ENG</Language>
              <OrganizationInformation><![CDATA[]]></OrganizationInformation>
              <ThankYouMessage><![CDATA[]]></ThankYouMessage>
              <TermsCondition><![CDATA[]]></TermsCondition>
              <Deductible>false</Deductible>
              </Receipt>

              The node for the OrganizationInformation is blank - no data is being passed.

              When no data is being passed the information comes from the default setting in the Profile since no WID node is being passed.

              You have 2 choices:

              - either pass the OrganizationInformation as a node as shown above and pass the data you want
              - or pass a WID and customize the header by adding the text to the Organization Information for the checkout page whose WID is being used.

              As stated before WID's are shortcuts to pass information for any API posts. This was stated in several posts earlier.

              In the absence of any information, e.g. <OrganizationInformation> or WID the system will build the header using the following information from the Account Info > Profile

              - Address 1
              - Address 2
              - City, State, Zip
              - Country
              - Receipt / Email Notification
              - Phone

              As you see in the Profile page this information is in the Account Info > Profile

              Click image for larger version

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              which matches your receipt:

              Click image for larger version

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ID:	15729

              I hope that clarifies the question.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
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              • #37
                Thanks for looking into this. I understand the options and we will choose one.

                I hope you can understand that using the Receipt / Email Notification field instead of the Receipt/Reply to email certainly seems like a bug. the Receipt/Email Notification field can have many addresses in it - is there any plan to change this behavior to use the "Receipt/Reply To" email which certainly seems like it's the email which is supposed to be used?

                Thanks,
                Sara

                Comment


                • #38
                  Good day!

                  The notification email is expected to be the default contact person. The reply to address could go to [email protected]

                  This feature is not a bug - it is by design and has been the same way since 2000 when we started.

                  Our reasoning may be flawed but it is not a bug. We take bugs personal
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #39
                    Sara,

                    Just for completion of this post you may want to see: http://forums.clickandpledge.com/con...y-To-addresses

                    Cases like listed require that the Receipt Reply To address be set as to something like: [email protected] - otherwise Yahoo or AOL will bounce the email.

                    Hope that helps.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment

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