I have two possibly related issues that Support told me to post here. First, I've had at least 3 donors in the past 2 weeks give various amount of money on our website that is then processed as $1000 each time by C&P, despite them entering different amounts. Today, while doing a test donation to troubleshoot the issue, I received this email:
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Salesforce Connection FailureSorry but we are having problem communicating with your Salesforce account using the provided credentials.
Your Click & Pledge - Salesforce integration has been disabled to avoid further errors & notifications. Please resolve the following error and re-enable the Salesforce integration in the administrative portal.
Account Information:
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This is a pretty major problem since it's a big donation time of year, and our donors are no longer being recorded or receiving confirmation from Salesforce. Can someone help me figure out how to reconnect SF to C&P, ASAP? Thank you!
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Salesforce Connection FailureSorry but we are having problem communicating with your Salesforce account using the provided credentials.
Your Click & Pledge - Salesforce integration has been disabled to avoid further errors & notifications. Please resolve the following error and re-enable the Salesforce integration in the administrative portal.
Account Information:
- Click & Pledge account name: Institute for Transportation & Development Policy
- Click & Pledge account #: 25957
- Salesforce Organization ID: -
- UserID: -
- REQUEST_LIMIT_EXCEEDED: TotalRequests Limit exceeded.Please follow the steps below to verify the connection & update the information:
- http://forums.clickandpledge.com/con...-to-Salesforce
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This is a pretty major problem since it's a big donation time of year, and our donors are no longer being recorded or receiving confirmation from Salesforce. Can someone help me figure out how to reconnect SF to C&P, ASAP? Thank you!
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