Autoresponder not working

[mkavodah]

Hi,

I can't get our autoresponder working. This is our first effort at trying to use it. In the Portal, I have Do Not Send Receipt = No. In Salesforce C&P settings I have the autoresponder status as Active. I tried going through and taking out each of my conditions one by one to see if they were the problem. I've also tried the Mail From address as both [email protected] and an email in our domain. None of this has gotten it going.

Our donation form is custom rather than a C&P one, if that makes a difference. I've also been trying with our donation page in test mode.

Help? For the moment I'm going to deactivate in case it suddenly starts firing without me getting a chance to test.

Thanks!

[CnP.Support]

Good day!

Please grant us login access so we can review.

[mkavodah]

Done. Org ID is 00DG0000000iirz.

I'm not quite sure if I have the Campaign condition correct. I'm trying to exclude gifts to the Events we have set up, as those already get thank yous. In other words, I want these to go as long as the Campaign isn't one of the two I have there. Don't think that's what's causing the problem, but as long as you're in there

Thanks!

[CnP.Support]

Good day!

Do you have an order number that should have triggered the autoresponder & did not?

[mkavodah]

1603231552566301111
1603231551074831111
1603231548345331111
1603231546304631111
1603231544598901111

Those are all test transactions from today with me playing with various combinations of settings.

[CnP.Support]

Good day!

I just reviewed one of your Order Numbers and in the C&P Data I see:




Please note that no campaign is not met with NOT INCLUDES. For it to have that filter it has to have a value. A NULL value is ignored.

The BLANK condition is for this scenario.

I have not checked the rest but if others are similar then it makes sense as to why it is not being sent.

[mkavodah]

I changed that (I think) and tried another, and still didn't get a receipt. Transaction number 1603231730153961111. Thanks for these quick replies!

[CnP.Support]

Good day!

Please see:



and the posted data:



As you see the filter for the custom question IS "ONLINE"

The Data posted is: "Online Donation"

In your filter you have NO SPACE and in the posted data you have SPACE. The filter searches for the text and in this case it will not find a match due to the space.

Hope you see the issue.

Let us know if you need any further help.

[mkavodah]

I made that change and it's still not working. I looked through the transaction info and see <SendReceipt>false</SendReceipt>. Where is that setting coming from? Could that be the final problem?

[mkavodah]

Solved it! Needed to be Online Donation = TRUE. Thanks!

[CnP.Support]

Great!

Glad to see all is working now.

Please let us know if we can be of more assistance.