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"Upsert failed" error for reacurring payments

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  • CnP.Support
    replied
    Good day!

    In the C&P Data you can simply click on the Re-Post and it will fix the issue.

    We reposted it by clicking on the "C&P Data" repost button and it worked. Please double check and let us know if we can be of any further assistance.

    Leave a comment:


  • Lucas.Veldhuis
    replied
    Hi Kamran, I am having trouble with order number: 150509193605973. It seems that the funds were not received even though it seems that everything is as it should be from my end. It did not show up on my Trans first end of the month report. I have granted you access to see what is going on with it. Thanks in advance for all your help.

    -Lucas

    Leave a comment:


  • CnP.Support
    replied
    Good day Lucas,

    Per discussions in the HUB please let us know when you have upgraded to Cumulus from NPSP 2.

    As noted the bug you are experiencing has been fixed in Cumulus and based on the Salesforce team they will not fix it in the NPSP 2.0 so the only solution is to upgrade to the Cumulus.

    Please make sure to follow this post as well: http://forums.clickandpledge.com/con...recated-Fields

    Let us know how the upgrade goes.

    BTW: Love to know what you think of our Salesforce apps: Rate us on AppExchange:

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We fixed your instance as requested and pushed the one that was missing.

    You may easily post your transactions as described through this KB article: http://forums.clickandpledge.com/con...-to-Salesforce

    We are working on an idea to work around the NPSP issue, as it relates to your issue, as reported in: https://github.com/SalesforceFoundat...lus/issues/312

    We believe this work-around may work. We will keep you posted.

    Leave a comment:


  • Lucas.Veldhuis
    replied
    Awesome, Thank you. Yes, it would be great if we could get these errors gone for good! Here is a list of more current errors:

    15441117219480067168
    154811191118403738026
    15481119751426684052
    15481119449482057645
    154101194485412132698

    Also, after doing last months reports I noticed that a transaction on 3/8/15 with an order number of 153815175120403717244 is not in our salesforce system at all. This is the first time that I have noticed something like this happen and it could have totaly been mistakenly deleted when I was on leave, however, normally if something like that happeneds only one entry is deleted and some form of the C&P data/tansaction is still in our system. Can you please re-send that order number as well, Thank you.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    As requested we cleared all your errors.

    In reference to the reported error please see the following thread: https://github.com/SalesforceFoundat...lus/issues/312

    The error is a known NPSP issue and as being discussed steps are being taken to resolve it.

    Please let us know if we can be of any further assistance.

    Leave a comment:


  • Lucas.Veldhuis
    replied
    I have updated to the latest version and checked the self-healing box to re-process the errors and it returned this new error:

    Upsert failed. First exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, npo02.OpportunityRollup: execution of AfterInsert

    caused by: System.AsyncException: Future method cannot be called from a future or batch method: npo02.OpportunityRollups.rollupContactsandHousehol dsForTrigger(Set<Id>)

    (npo02)

    Unless there is a step that I am missing, i don't think that the self-healing process will work for my instance of salesforce. Could you take a look at these errors and let me know if what I can do. i have granted you access. Thank you.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    If you upgrade to the latest release you can use the Maintenance feature to auto-fix these issues.

    Please see: http://forums.clickandpledge.com/con...e-Self-Healing

    Let us know if you wish for us to upgrade your instance.

    Leave a comment:


  • Lucas.Veldhuis
    replied
    Yes, I am very hopeful that our consultants, Idealist will have a solution soon! In the mean time I do have a list of current errors:
    152278143491414774338
    1522810411214546625185
    1531412473351414719659
    1532210144484438867869
    153279211325546629107
    153310553770414783271
    153510253016414798971
    15381517415482058306

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    These are fixed as requested.

    Any chance of this issue being resolved? we are moving into 5 pages of forum posts.

    Leave a comment:


  • Lucas.Veldhuis
    replied
    Here is another recent error:
    15214119895601173886
    1521697249549089358

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    This is fixed as requested.

    Leave a comment:


  • Lucas.Veldhuis
    replied
    Here is another recent error:
    152107585086430641706

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    No problem.. we fixed it for you.

    Just let us know if we can be of more help.

    Leave a comment:


  • Lucas.Veldhuis
    replied
    I am kinda stuck right now without any plan to fix permanently because no one currently in our org has the knowledge to help and I don't have the time or knowledge to fix this. I am working on consulting with Idealist consultants to help with this among other things. Until then,
    Here is another recent error:
    1523972256414717858

    Please fix, thank you!

    Leave a comment:

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