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Virtual Terminal Error 2052

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  • Virtual Terminal Error 2052

    We are getting the following error when trying to process a transaction through the virtual terminal. Sometimes resubmitting the transaction forces it to go through but not everytime.
    Error Code 2052
    Transaction Result Xml Error
    The 'urn:APISchema.xsd:CompanyID' element is invalid - The value '' is invalid according to its datatype 'NormalizedString' - The actual length is less than the MinLength value.

  • #2
    Is it because we have implemented Double the Donation and it is looking for a company name? Most of our transactions are not donations, so a workaround for this would be helpful.

    Comment


    • #3
      Good day @AndyB,

      We are aware of this & have a release that we can apply to your instance. Please grant us access so we can install it for you to test.

      This release will go live by March 15.

      Please let me know when we have access so we can install it.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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      • #4
        I have granted you access and our org ID is 00Do0000000KqQt.

        Thanks

        Comment


        • #5
          Good day @AndyB,

          Please try it now and let us know if you still have issues.

          Sorry for the inconvenience. Our testing team identified this as an issue earlier when DTD is active and with certain VT settings.

          As this is still under testing please let us know if you still have issues since we are going to release this update shortly.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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